Damn you, Indecision!

Sandisk Sansa Connect firmware update available

Thanks to a Twitter friend of mine, I got linked to a forum post about the issues that were fixed with the first firmware update for the Sansa Connect:

The release addressed a few functional items we felt were important to get out there, as well as a couple bug fixes. Here are the highlights:

1. Improved MTP error handling on the player that was causing some PC connection problems.

2. File transfer performance between the player and PC was
significantly improved allowing for much faster transfers of both DRM and clear tracks.

3. Improved streaming performance of the LAUNCHcast radio stations – this will minimize dropped connections and buffering.

4. Corrected an issue that was causing some track downloads to fail. These tracks were showing up in the “Unable to Download” queue.

5. Added an on-screen indicator for when your player is connected via USB to the PC. You’ll notice that the player is still fully functional when connected to the PC.

It’s also worth noting that there’s a newer version of the YMJ PC software than what was shipped with your player. The new release is significantly enhanced from a stability and performance standpoint and we highly recommend that you complete the upgrade.

While I applaud that Sandisk/Yahoo addressed these issues (several of these were issues I didn’t like during my short review of the Connect), I would much rather that they fix these problems before it goes out to the customers.  I don’t like this trend of releasing products before they’re truly complete and fairly rigorously tested.  Customers should not be beta testers.  If they want us to be beta testers, they should be paying us for the time spent testing the product!  The problem with this approach is that customers might just assume that, “Oh, yeah, there are issues, but I’m sure they’ll release a firmware update to fix this stuff,” and realize the company isn’t actually going to do anything of the sort (*ahToshibaGigabeatSem*!). 

Again, I am glad that Sandisk hasn’t just put out the Connect and left customers to fend for themselves.  If they fix more issues like being able to search Yahoo Music Unlimited directly from the Connect, or opening the WiFi support to other subscription services, and tweak the hardware a bit to fix the touchy scrollwheel, I might just consider their 2nd-gen product.  So far the Connect’s net radio streaming has been a better experience than Rhapsody streaming on the N800!

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6 responses

  1. Josh

    How would I be able to get this firmware update?

    December 5, 2007 at 12:00 pm

  2. mjjmk

    so joshyman i found out. this is kinda sad, but u cant download thugh pc, u hav 2 use wifi for over ten minuites and it will c if u have the latest firmware

    January 2, 2008 at 1:45 pm

  3. mjjmk: Thanks for replying to Josh. I don’t have the Sansa Connect anymore, so I really didn’t have an answer for him.

    January 2, 2008 at 2:01 pm

  4. mjjmk

    o kk

    January 3, 2008 at 1:24 pm

  5. Kelly

    You can download a recovery tool. It wipes the connect but places the latest firmware on. Follow these links:
    http://www.sandisk.com/Retail/Default.aspx?CatID=1541#15
    http://www.sandisk.com/Retail/Default.aspx?CatID=1532

    January 31, 2008 at 11:14 am

  6. AweStun

    I wish i could sync or manage files on the unit over wifi. I could just leave it in the car and update it over wifi..

    December 15, 2009 at 2:25 pm

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